Account Resolution Specialist

About the Role

AIR Communities is seeking an entry-level Account Resolution Specialist to join our Shared Service Center team in the Denver Tech Center. This role focuses on contacting account holders to collect outstanding payments while maintaining professionalism and fostering positive relationships.

Responsibilities

• Contact delinquent account holders by telephone or in writing to request payment and bring accounts current.
• Prepare late notices, process legal filings, collect rental payments, review warrants of restitution, and conduct evictions.
• Establish alternative payment plans or other processes for payment of delinquent accounts.
• Follow up with customers on established payment plans and document all collection activities.
• Recommend charge-offs when necessary.
• Balance professionalism with the need to ensure timely payments.

Requirements

• Computer literacy and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Strong verbal and written communication skills.
• Ability to maintain professionalism and composure during challenging conversations.
• Patience, stress management, and skilled negotiation abilities.
• Ability to work independently.

Benefits

• Competitive base pay of $21–$23/hour plus commission potential based on collections performance.
• 25% rent discount at any AIR community (subject to rental application and exclusions).
• Comprehensive medical, dental, vision, and life insurance options, including HSA/FSA plans.
• Short- and long-term disability coverage paid by the company.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off, including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for professional development, leadership training, and career growth.

Schedule

This is a full-time, in-office position requiring 5 days a week at our corporate office in the Denver Tech Center.

Candidates extended an offer will undergo pre-employment screening, including reference checks, a four-panel drug screening (excluding marijuana), employment verification, and a criminal background check.