Account Resolution Specialist

About the role

Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. With decades of success in office technology sales and service, our growth and reputation have allowed us to build strong partnerships with leading manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At POA, we are committed to creating a workplace where employees can build long-term careers. We invest in training, professional development, and certifications to help our team keep pace with the constantly evolving world of technology. We value collaboration and believe every employee should have the opportunity to make an impact, regardless of title or tenure.

The fast-paced Beaverton, Oregon office is looking for an Account Resolution Specialist to join our team. No prior collections experience? No problem. We are willing to train the right person! We're looking for someone who is confident, organized, persistent, and comfortable communicating with customers to help resolve outstanding account balances.

Responsibilities

• Make outbound calls to customers regarding past-due accounts
• Review aging reports and monitor outstanding balances
• Document account activity, customer interactions, and collection efforts accurately
• Work directly with customers to identify and resolve account discrepancies and payment issues
• Communicate professionally and use sound judgment when working with customers, vendors, coworkers, and management
• Partner with sales teams and senior leadership when additional support is needed to resolve accounts
• Take ownership of challenging situations and work toward timely resolutions
• Maintain positive customer relationships while effectively managing collection efforts

Requirements

• Strong problem-solving and critical-thinking skills
• Excellent organizational skills and attention to detail
• Ability to prioritize and manage multiple accounts in a fast-paced environment
• Strong verbal and written communication skills
• Professional, confident, and comfortable having conversations about outstanding balances
• Proficiency with Microsoft Office
• Self-motivated, persistent, and solutions-oriented approach to challenges

Preferred, but not required: 2+ years of collections or accounts receivable experience; experience working with aging reports or customer account resolution.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• PTO, vacation, and sick leave
• Flexible Spending Account (FSA) program
• Ongoing training and professional development
• Opportunities for advancement and career growth
• Potential to grow into leadership opportunities
• Collaborative, team-oriented work environment

Pay

$17–$20/hour DOE

Schedule

Full-Time, Onsite