Account Resolution Specialist

About the Role

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. The entry-level Account Resolution Specialist is part of our Shared Service Center team in the Denver Tech Center, focusing on collections and account resolution.

This position is in-office 5 days a week to support central administrative operations and foster collaboration among teammates.

Responsibilities

• Contact delinquent account holders by telephone or in writing to request payment and bring accounts current.
• Prepare late notices, process legal filings, collect rental payments, and review warrants of restitution.
• Conduct evictions and establish alternative payment plans or other processes for payment of delinquent accounts.
• Follow up with customers on established payment plans and document all collection activities.
• Recommend charge-offs when necessary.
• Maintain professionalism and composure during challenging conversations.

Requirements

• Computer literacy and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Strong verbal and written communication skills.
• Ability to retain patience and manage stress in high-pressure situations.
• Skilled in negotiation.

Benefits

• Competitive pay: $21–$23/hour base pay plus commission based on collections performance.
• 25% rent discount at any AIR community (rental application required; exclusions apply).
• Medical, dental, vision, and life insurance options, including HSA/FSA plans.
• Short- and long-term disability coverage paid by the company.
• 401(k) plan with employer matching contribution up to 6%.
• Paid time off, including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.