Account Representative – Technical Inside Sales

About the role

At Instron, we design and manufacture mechanical testing systems that shape the products you use every day. This role involves understanding customer needs, guiding them towards practical solutions, and working independently while staying connected to a supportive team.

Responsibilities

• Understand customer needs and guide them toward practical solutions
• Learn about our products and apply that knowledge to real-world problems
• Take initiative to follow up on inquiries and uncover opportunities
• Work independently while staying connected to a small, supportive team
• Keep customer interactions organized and efficient using CRM tools

Requirements

• Average of 2 years of experience in a technical field
• Associate's degree or higher in a related field
• Strong communication and collaboration skills
• Comfortable with technology and interested in technical concepts
• Ability to work independently and contribute to a small, close-knit team

Qualifications

• Experience in a lab, tech support, manufacturing, or similar roles
• Proactive and curious nature

Skills

• Problem-solving skills
• Technical aptitude
• CRM software proficiency

Benefits

• Competitive pay and benefits, including health coverage and retirement plans
• Hybrid work options after initial training period
• Opportunities for growth and mentorship

Pay

This position has a starting salary range of $36–$42 per hour plus quarterly commission opportunities. Pay is determined by several factors, including experience, relevant skills, and qualifications.

Schedule

Flexible schedule after initial training period (hybrid options available)

Benefits

• Health coverage
• Retail plans

Contact

To learn more about Instron and our culture, visit our YouTube channel or watch our Culture video. To apply, visit our careers page.