Account Receivable Specialist

About the role

MCI is seeking experienced Account Receivable Specialists to join our high-performing team. These specialists will recover past-due consumer accounts while maintaining respectful and trust-based customer relationships.

Responsibilities

• Use a variety of contact technologies and recovery strategies to locate the correct parties.
• Understand each customer’s financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with empathy, tact, and professionalism.
• Handle both outbound and inbound calls effectively.
• Follow all required scripts, policies, and procedures with precision.
• Respond confidently to common objections and guide customers toward resolution.
• Meet monthly performance goals and complete other assigned duties.
• Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge.
• Adhere to all attendance and scheduling requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• The ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Benefits

MCI offers a competitive compensation and benefits package that includes:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position.

Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening.