Account Operations Specialist [AQ-14698]

About the Role

Aquent is partnering with a globally recognized leader in consumer goods to fill a dynamic operations role. You will serve as a subject matter expert, driving continuous improvement, optimizing order book health, and shaping business decisions. Your work will enhance efficiency, maintain high performance metrics, and achieve ambitious monthly shipment goals while collaborating across functions to deliver customer service excellence.

Responsibilities

• Serve as a subject matter expert in specific areas of the business, observing and understanding operations to provide continuous improvement for optimizing efficiency and order book health.
• Monitor critical performance metrics to enhance service delivery and inform business decisions.
• Provide relevant and accurate data, highlighting risks and opportunities for partners.
• Develop and maintain positive relationships with planning, transportation, account, and channel contacts, as well as internal cross-functional partners.
• Communicate effectively through report interpretation, data visualization tools, and direct interaction (phone/email).
• Ensure quality, timely, and relevant information is available to drive clarity and visibility within the supply chain for both internal and external partners.
• Deliver customer service excellence through quick response times via email and phone.
• Drive continuous process improvement and support operational partner projects.
• Influence business decisions and support the monthly shipment goal-setting process.

Requirements

• 2-3 years of experience in operations, supply chain, or customer service.
• Experience working on dedicated accounts and with sales representatives.
• Clear communication skills and a collaborative team player mindset.
• Ability to adapt to change and thrive in ambiguous environments.
• Proficiency with MS Office Suite, particularly Excel.
• Strong time-management skills and critical thinking abilities.
• Goal and results-oriented approach.

Preferred Qualifications

• Bachelor’s degree.
• Experience with enterprise resource planning (ERP) systems.
• Prior experience in the consumer goods, retail, or supply chain operations industry.
• Experience in Performance Management, Supply Chain Operations, Sales & Operations Planning, Finance or related fields.

Benefits

Eligible talent get access to amazing benefits, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.

About the Client

A global leader in athletic footwear, apparel, and equipment, known for innovation, performance, and marketing. The company partners with top athletes and teams, emphasizing sustainability and digital advancements to enhance the sports experience.