Advanced Account Operations Specialist

About the role

The Account Operations Team is responsible for handling all client-directed requests on existing AssetMark accounts. These requests can include anything from an investment change to a withdrawal or a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately, and with the client's intention top of mind. Specialists ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items.

Responsibilities

• Partner closely with teammates, Service, and leadership to ensure client requests are handled with care and accuracy.
• Maintain productivity and ensure all requests are completed within assigned service levels.
• Adapt and remain flexible based on business and team needs.
• Provide timely, complete, knowledgeable, and responsive communication to Advisors regarding requests that are not in good order (NIGO), both verbally and in writing.
• Assess and minimize organizational risk.
• Work effectively across teams, peers, and other departments.

Required Qualifications

• Bachelor’s degree or experience in the financial or similar professional industry
• Strong attention to detail and ability to understand the broader process
• High proficiency in operational processing
• Outstanding customer focus—consistently providing memorable service and creating loyal promoters
• Excellent communication skills: verbal, written, interpersonal, influencing, and negotiation
• Strong analytical and decision-making skills
• Results-oriented with a proven ability to set and achieve aggressive goals

Education & Experience

• Entry-Level / Early Career: Bachelor’s or associate degree, experience in a fast-paced case management or high-touch customer service environment, 1–3 years experience in financial services, insurance, or investments
• Mid to Advanced Career: Bachelor’s or associate degree, extensive experience in a fast-paced case management environment, 4+ years financial services, insurance, or investment industry experience, Active FINRA licenses such as SIE, Series 6 or 7, or 65

Location

Phoenix (hybrid in-office 3 days a week)

Compensation

• Total compensation includes base salary plus a variable incentive compensation target (“VIC”).
• Base Salary (Entry–Early Career): $55,000–$65,000
• Base Salary (Mid–Advanced Career): $65,000–$70,000
• Annual VIC Target: $3,500 (not guaranteed; based on performance and manager discretion)

Who We Are & What We Offer

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.

Our Mission

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values

• Heart. Client Success. Integrity. Respect. Excellence.

Culture & Benefits

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

Equal Opportunity Employer

AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.