Account Operations Specialist [AQ-17574]

About the role

We are seeking a highly motivated and detail‑oriented individual to join a pivotal operations team. In this role you will become a subject‑matter expert, diving deep into business operations to uncover opportunities for continuous improvement and optimize the health of the order book. You’ll shape business decisions, champion strategic initiatives, and ensure crystal‑clear communication throughout the supply chain for both internal teams and external partners. Your work will be critical in maintaining high performance metrics and achieving ambitious monthly shipment goals while collaborating across functions to deliver unparalleled customer‑service excellence.

Responsibilities

• Serve as a subject‑matter expert in specific areas of the business, observing and understanding operations to provide continuous improvement for optimizing efficiency and order‑book health.
• Monitor critical performance metrics to enhance service delivery and inform business decisions.
• Provide relevant and accurate data, highlighting risks and opportunities for partners.
• Develop and maintain positive relationships with planning, transportation, account, and channel contacts, as well as internal cross‑functional partners.
• Communicate effectively through report interpretation, data‑visualization tools, and direct interaction (phone/email).
• Ensure quality, timely, and relevant information is available to drive clarity and visibility within the supply chain for both internal and external partners.
• Deliver customer‑service excellence through quick response times via email and phone.
• Drive continuous process improvement and support operational partner projects.
• Influence business decisions and support the monthly shipment goal‑setting process.

Required Qualifications

• 2–3 years of experience in operations, supply chain, or customer service.
• Experience working on dedicated accounts and with sales representatives.
• Clear communication skills and a collaborative team‑player mindset.
• Ability to adapt to change and thrive in ambiguous environments.
• Proficiency with MS Office Suite, particularly Excel.
• Strong time‑management skills and critical‑thinking abilities.
• Goal‑ and results‑oriented approach.

What Will Set You Apart

• Bachelor’s degree.
• Experience with enterprise resource planning (ERP) systems.
• Prior experience in the consumer goods, retail, or supply‑chain operations industry.
• Experience in performance management, supply‑chain operations, sales & operations planning, finance, or related fields.

Benefits (through Aquent Talent)

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with employer match.
• Free online training through Aquent Gymnasium.

Client Description

The client is a global leader in athletic footwear, apparel, and equipment. They focus on innovation, performance, and marketing, partnering with top athletes and teams. The company emphasizes sustainability and digital advancements to enhance the sports experience.