Account Manager, West & High Plains

About Bernafon

As a prominent member of the Demant family since 1994, Bernafon has been a pioneer in high-performance hearing solutions since 1946. Originating in Bern, Switzerland, Bernafon is globally renowned for great engineering, pristine sound quality, and historic industry milestones—including pioneering the world's first digitally programmable hearing system. Driven by its core philosophy, "The Sound Experience," Bernafon empowers hearing care professionals with best solutions, intuitive fitting software, and best experience to deliver clear sound that fits each unique patient’s lifestyle.

Responsibilities

• Field Sales & Account Management:
  • Drive Regional Revenue: Meet and exceed all unit sales goals, revenue projections, and strategic Key Performance Indicators (KPIs) set by executive leadership.
  • Performance Analysis: Routinely analyze sales reports and territory data to uncover performance gaps, project future volume, and implement tactical action plans.
  • Operational Cycle: Execute an efficient travel calendar of minimum 1 visit every quarter per Sam’s Club in region to maintain high-visibility market coverage.
  • Competitor Mitigation: Continually assess localized market conditions to determine customer needs, proactively neutralizing competitive threats within the territory.
• Relationship Management & Strategic Partnerships:
  • Sam’s Club Engagement: Establish trusted, sustainable relationships with in-club professionals (Audiologists and Hearing Instrument Specialists) to encourage brand loyalty and clinical confidence.
  • Nations Hearing Collaboration: Build strong networks with Nations Hearing regional personnel, field coordinators, trainers and operational management to align local strategies and maximize referred patient traffic.
  • Warehouse-Level Support: Nurture professional ties with Sam’s Club Warehouse Personnel and regional staff to integrate Bernafon seamlessly into general club operations.
• Training & Clinical Education:
  • Audiological Training: Educate and train in-club fitters on Bernafon product portfolios, hardware mechanics, and proprietary fitting software to support an excellent patient experience.
  • Educational Seminars: Design and deliver dynamic, motivating audiological workshops and seminars to audiences ranging from individual specialists up to potential large regional meetings.
  • CEU Management: Collaborate with the clinical training department to facilitate continuous education unit (CEU) certifications for regional training attendees.
• Strategic Reporting:
  • Prepare and submit thorough field activity summaries, sales forecasts, and market-trend logs directly to the National Sales Manager.
  • CRM Reporting & Administration: Maintain accurate, up-to-date documentation of all account interactions, contacts, and milestones in the company CRM system daily.

Qualifications

• Bachelor’s degree or active Hearing Instrument Specialist (HIS) certification
• Minimum of three (3) years of successful sales experience within the hearing aid industry, medical device sector or related healthcare business
• Strong audiological or technical background with proven expertise in related software configurations and patient facilitation strategies
• Advanced skills in PowerPoint and Excel
• Professional familiarity with modern CRM and enterprise tools

Pay & Benefits

• Pay range: $80,000 and upward + commission
• Paid time off and company holidays
• Medical, Dental, Vision
• HSA/FSA options
• TeleHealth options
• 401k with company match
• Employee and family hearing aid discount program

Role: This is a remote role, with a requirement to live within the assigned territory (CA or AZ in the Los Angeles or Phoenix metro areas). This role requires extensive travel, up to 80% across the designated region (CA, OK, AZ, CO, KS, UT, NM, NV, NE, the Dakotas).

Work-from-home requirements: Reliable and secure Internet Service Provider (no public WiFi), sufficient room to set up laptop, monitors, keyboard and mouse, comfortable space to work, and a quiet, private, secure space.