Account Manager, Western Region

About the role

Graymont is seeking a highly motivated Account Manager to support the continued growth and commercial success of its Western Region business. This is a remote position located in any Western U.S. state where Graymont operates. Reporting to the Director, Sales & Distribution Western Region, the role drives commercial excellence across a portfolio of strategic customers and growth opportunities.

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America. Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective. Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

Responsibilities

• Drive commercial excellence across assigned accounts, across a diverse array of applications, through disciplined execution of pricing, forecasting, account planning, and contract management.
• Develop and execute strategic account plans that identify growth opportunities, strengthen customer relationships, and align Graymont resources to support long-term business objectives.
• Lead customer negotiations, including pricing discussions, commercial agreements, contract renewals, and competitive bid responses.
• Effectively manage multiple deliverables.
• Manage and coordinate responses to RFPs, RFQs, and other commercial proposals by working closely with internal stakeholders to deliver compelling and competitive solutions.
• Build and maintain relationships with key customer stakeholders across procurement, operations, engineering, technical, and senior leadership functions.
• Develop a strong understanding of customer operations, market drivers, competitive threats, and emerging industry trends within the mining, construction, industrial, and energy sectors.
• Collaborate with Operations, Supply Chain, Logistics, Customer Service, Finance, Marketing, and Legal teams to develop commercial strategies that maximize value while ensuring reliable customer service.
• Execute pricing strategies and margin management initiatives consistent with Graymont's commercial objectives and market positioning.
• Maintain an active pipeline of growth opportunities and provide accurate forecasts, market intelligence, and business updates.
• Support development of annual budgets, operating plans, market assessments, and strategic growth initiatives.
• Utilize CRM and commercial management tools to maintain accurate account information, opportunity tracking, and customer activity records.
• Support credit and collections activities as required to ensure effective management of customer accounts.

Requirements

Education: Bachelor’s degree in Business, Commerce, Engineering, Mining, Construction Management, or a related discipline.

Professional Experience: Minimum five (5) years of experience in industrial, mining, construction materials, aggregates, chemicals, or related B2B commercial roles.

• Demonstrated success in strategic account management, business development, pricing, contract negotiation, and commercial strategy execution.
• Strong understanding of commercial negotiations, contract structures, pricing models, and market-based selling.
• Experience developing long-term customer strategies and commercial growth plans.
• Demonstrated ability to evaluate business opportunities and balance commercial risk and reward.
• Experience preparing and managing responses to RFPs, RFQs, and competitive bid opportunities.
• Ability to work effectively with legal and cross-functional teams to negotiate and implement commercial agreements.
• Proficient with Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience with CRM systems is considered an asset.
• Ability to travel throughout Western Canada and the Western United States (approximately 30-50%).

Skills

• Commercial Strategist: You understand how to translate market opportunities into profitable, long-term business growth.
• Relationship Builder: You develop trusted partnerships with customers and internal stakeholders across multiple levels of the organization.
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