Account Manager - Valet Operations - Winstar World Casino

About the role

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.

Responsibilities

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account.
• Understands the contractual agreement and recognizes ways to maximize opportunities.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
• Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
• Ensures that forecasts, payroll and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.
• Develops cohesive working relationships with the clients’ staff members.
• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them.
• Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes.
• Maintains stability, dependability and professionalism when faced with changing and difficult situations.
• Represents the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Reads, analyzes, and interprets general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Composes professional internal and external business communications including reports, memos, letters, and e-mails.
• Understands and follows safety and security procedures.
• Reports all accidents and incidents to the Area/District Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Reports all potential high risk areas and safety concerns to the Area/District Manager.
• Ensures all associates have been adequately trained in safety and loss prevention procedures.
• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims.
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.
• Promptly responds to any concerns regarding workplace safety.
• Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases.
• Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Treats clients and associates with courtesy, respect and dignity.
• Maintains strict confidentiality related to associate and client information.
• Trains others or sees that they are trained to properly use the systems provided.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by the Area/District Manager.
• Trains others or sees that they are trained to properly use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by