Account Manager (US / Canada)

About the company

TripleDart Digital is an AI-native, full-funnel growth agency built for B2B SaaS. We run paid media, ABM, SEO/GEO, creative, web/CRO and RevOps for 100+ SaaS brands scaling from $5M to $100M+ ARR across the US, Europe and APAC. Clients don't measure us on clicks or leads. They measure us on qualified pipeline and revenue generated or influenced. We hold Google Premier Partner, HubSpot Platinum Partner and LinkedIn Corporate Partner status, and AI workflows (automated audits, reporting, creative testing, budget allocation) are core to how we deliver.

About the role

This is the senior client-facing seat for our US portfolio. You are the single point of accountability for each account: what we promised, what we're doing about it, how it's performing and where it goes next. You bring the strategic point of view on paid ads, ABM, creative, analytics and dashboards, and you hold the India team to the TripleDart standard on operations, strategy and communication. You'll spend most of your week with founders and CMOs, not in ad platforms. The job is to be the person they trust with their pipeline number.

Client ownership and relationships

• Be the primary contact for every account in your book: founders, CMOs, VPs of Marketing and demand gen leads. Weekly calls, monthly performance reviews and quarterly business reviews are yours to run.
• Own the health of each relationship: expectations, escalations, scope and renewal conversations. No client should be surprised by a result, a delay or an invoice.
• Translate client business goals (pipeline, CAC, payback, ARR targets) into a plan the India pod can execute, and translate pod output back into language a CMO acts on.
• Run kickoff and the first 90 days personally: goals, ICP, measurement plan and reporting cadence agreed in writing before spend starts.
• Keep a monthly health score (green, amber, red) per account and escalate early, with a fix plan, to the Head of Paid Media.

Strategy

• Set the paid ads and demand gen strategy per account across Google, LinkedIn, Meta, Bing, Reddit and CTV, ABM (1:Many, 1:Few, 1:1), creative, landing pages/CRO and measurement.
• Own the ABM motion with the client's sales team: ICP and target-account list sign-off, intent and firmographic data, paid plus outbound orchestration, and account-stage reporting from engaged accounts to meetings and pipeline.
• Sign off every media plan, budget split and test roadmap before it goes live, and hold the pod to an experimentation cadence on each account.
• Bring a point of view. Challenge briefs, recommend what to stop, and tie every recommendation to pipeline and revenue, not platform metrics.
• Build the 30/60/90-day roadmap for each account and keep it current as performance and priorities shift.

Operations and delivery standard

• Hold the TripleDart standard on how work ships: briefs, SLAs, QC, reporting cadence and documentation in ClickUp. If the standard slips, you catch it before the client does.
• Own forecasting and pacing across your book, with no unexplained over- or under-spend.
• Own the dashboards and reporting layer (Looker Studio, GA4, HubSpot/Salesforce) so every account has a single, trusted view of spend to pipeline