Account Manager (US)

About the role

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position.

Responsibilities

• Ensure nonprofit organizations want to continue working with us term over term (annual subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key dead