Account Manager (US-based)
About the role
We're looking for an Account Manager in the US to own a portfolio of Amazon Ads clients end to end: onboarding, day-to-day optimization, performance reporting, and renewal conversations. You'll work closely with our Customer Growth Managers, Support, and Product teams to make sure every client is getting real value out of BidX - not just a dashboard, but a partner who understands their business and their Amazon strategy. This is a client-facing, outcomes-driven role. You'll be judged on retention, campaign performance, and how responsive and proactive you are when something needs attention. BidX offers a software solution for automated and optimized advertising for merchants on Amazon. Through rule-based and self-learning algorithms, keyword management and bid adjustments can be automated. This allows sellers and vendors to use their advertising budgets more efficiently, increase their profits, and significantly reduce their workload. Relative advertising costs are reduced by an average of 32 percent in the first 8 weeks alone. Numerous international retailers and agencies from 42 countries already rely on the BidX software solution.
Responsibilities
- Manage a portfolio of Amazon advertising accounts across Self Service and ManagedService tiers, owning the relationship from onboarding through renewal
- Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) and proactively flag issues or opportunities - don't wait for the client to notice first
- Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners
- Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way
- Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes
- Identify upsell