Account Manager US

About the role

We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools that teams have been stuck with, and we’re winning.

If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank, a long runway ahead, and unicorn status. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize product.

Requirements

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent
• Fluent in English

Benefits

• High-impact position in a fast-growing company
• Fast growth of responsibility
• Competitive salary package
• A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
• Flexibility in working hours and a hybrid culture

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.