Account Manager, Strategic Insights

About The Role

The way consumers discover and buy products is being rewritten — and Stackline sits at the center of that shift. As a Manager on the Strategic Insights team, you'll be a trusted advisor to some of the world's most recognized brands, helping them navigate a rapidly evolving landscape where AI-powered shopping agents, digital shelf dynamics, and real-time data are reshaping how purchase decisions get made.

What You Will Do

• Client Relationships & Communication
• Own and grow consulting relationships with a portfolio of leading global brands, serving as their strategic advisor
• Lead client calls with confidence — synthesizing performance trends, aligning on priorities, and proactively bringing new ideas to the table
• Translate complex datasets and analyses into polished, persuasive narratives for executive and cross-functional stakeholders
• Build and deliver high-quality client-facing materials — presentations, performance recaps, one-pagers, and strategic frameworks — that make data feel urgent and actionable
• Ecommerce Strategy & AI Shopping
• Conduct deep market, category, and competitor analyses to sharpen clients' ecommerce strategies and keep them ahead of fast-moving trends
• Advise clients on how to win across both the traditional digital shelf and the emerging agentic shelf — where AI assistants like Amazon Rufus, ChatGPT Shopping, and Perplexity are increasingly driving purchase decisions
• Identify optimization opportunities across AI shopping visibility, content, pricing, promotions, and advertising — and connect those levers to measurable business outcomes
• AI-Powered Analysis & Insight
• Work inside a robust stack of AI tools — including Stackline's proprietary AI Visibility and Advisor platforms — to accelerate research, surface insights faster, and produce higher-quality deliverables in less time
• Use AI to streamline recurring workflows: automated reporting, trend detection, content audits, and more
• Identify opportunities to scale or automate existing service offerings, contributing to how the team evolves its delivery model
• Generate performance reports and forecasts that connect historical data to forward-looking strategic recommendations

Who We Are Looking For

• Must-Haves
• Bachelor's degree in Business, Marketing, Communications, the Liberal Arts, or a related field
• 3–4 years of experience in ecommerce, retail analytics, consulting, or a client-facing analytics role
• Exceptional communication skills — written, verbal, and visual — with a demonstrated ability to build trust with clients and stakeholders
• Advanced proficiency in Excel and PowerPoint; you know how to make data compelling, not just accurate
• Proven ability to synthesize large, complex datasets into clear, confident recommendations
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini, or similar) as a genuine accelerant to your work
• Strong organizational skills and the ability to manage multiple client workstreams simultaneously without dropping the ball
• You thrive in ambiguity, move fast, and have innate curiosity
• Bonus Points if you have
• Experience with SQL or comparable data querying tools
• MBA or other advanced degree
• Familiarity with AI shopping surfaces — Amazon Rufus, ChatGPT Shopping, Google AI Overviews, or similar
• Background in retail, CPG, digital advertising, or startup environments

Benefits and Perks

• Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
• Fertility benefits to support your path to parenthood
• 401(k) with company match to help you plan ahead
• Company-paid life insurance
• 20 days of PTO + 9 company holidays to truly unplug
• Paid parental leave for all parents — because family matters
• Summer Fridays (log off at 3pm and enjoy it)
• Regular in-office social events including happy hours and catered lunches
• A thoughtfully stocked kitchen with healthy snacks and fresh fruit