Account Manager- Strategic Accounts (Growth & Retention)

Overview

Ripping provides a comprehensive platform for businesses to manage HR, IT, and Finance functions in one place. Key features include streamlined onboarding processes and a focus on customer engagement and retention.

Location

We are currently based in San Francisco, CA, with offices in Austin, TX; New York, NY; Chicago, IL; and Seattle, WA. This role must be based in one of these offices.

Responsibilities

• Drive growth and retention for Rippling’s largest and most strategic accounts
• Proactively engage customers through key lifecycle events
• Field customer requests and advocate for their needs cross-functionally
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs
• Build and manage a pipeline of new subscriptions, upgrades, and contract renewals
• Develop and demonstrate a broad knowledge of Rippling’s products
• Partner with technical and other Rippling stakeholders to devise account plans and strategies

Requirements

• 7-10+ years of SaaS experience in account management, sales, or customer success
• Track record of consistently meeting and exceeding quota
• Competitive and creative drive to win alongside customers
• Demonstrated ability to build and maintain long-term commercial relationships
• Highly effective communicator with excellent emotional intelligence
• Highly organized, self-motivated, and detail-oriented
• High integrity; enthusiastic about building a great company for the long term

Qualifications

• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Experience running sales discovery, demos, and structured sales processes
• Experience managing multi-year renewals

Benefits

We are committed to providing a competitive compensation package including benefits and equity. Final offer amounts may vary based on factors such as professional background, experience, and location.

Pay

Office-Based: $250,000/year OTE

Schedule

This role requires being based in an office at least three days a week.