Account Manager - Strategic Accounts

About the Company

PureCars helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics platform combined with a team of high-touch digital strategy experts. By utilizing an extensive data library and proprietary technology, the company’s digital advertising and attribution solutions enable dealers to capture more customers, optimize spend efficiency, and maximize profitability while providing mission-critical business insights and analytics. PureCars is focused on investing in world-class talent and technology to help partners dominate their markets in new and innovative ways.

About the Role

The Manager, Strategic Accounts, is responsible for nurturing accounts in the “incubation” stage as their dealer groups expand into “Key Accounts.” This role involves balancing a book of business that includes both strategic and non-strategic accounts, ensuring exceptional service and earning opportunities to expand into other stores within dealer groups. The Manager reports to the Senior Director, Strategic Account Management, and works closely with the Directors of Account Maintenance in the U.S. and Canada.

Responsibilities

• Manage and nurture a book of strategic and non-strategic accounts to ensure client satisfaction and retention.
• Drive the growth of accounts by identifying opportunities to expand services within dealer groups.
• Act as the primary point of contact for assigned accounts, fostering strong relationships and serving as a trusted advisor.
• Collaborate with the Senior Director, Strategic Account Management, to develop tailored strategies for account expansion.
• Partner with U.S. and Canada Account Maintenance Directors to support process documentation and tracking initiatives.
• Ensure timely and effective communication with clients, addressing concerns and identifying opportunities for enhanced engagement.
• Lead the transition of "incubation" stores into Key Accounts, ensuring a smooth and successful handover to the Key Account Manager.
• Track and analyze account performance, providing insights and recommendations to drive growth.
• Support internal teams by providing feedback on product performance and client needs.
• Develop and standardize strategic account management processes to improve efficiency and consistency across the team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• Minimum 5+ years of high-level automotive experience preferred.
• Proven track record in customer service or account management.
• Strong computer software literacy and ability to adapt to new technologies.
• Knowledge of the automotive market and competitive landscape.
• Demonstrated ability to achieve personal and team goals.
• Effective communication and presentation skills across various platforms (video, email, webinar, etc.).
• Ability to build and maintain positive working relationships across all organizational levels.
• Strong problem-solving skills and an innovative mindset.
• High level of organization, documentation, and confidentiality.
• Adaptability to changing priorities and ability to thrive in a fast-paced environment.

Key Competencies

• Relationship Building: Establish and maintain effective relationships with clients and internal stakeholders.
• Strategic Thinking: Identify opportunities to expand business and improve client satisfaction.
• Accountability: Deliver results and meet objectives aligned with company goals.
• Collaboration: Work effectively within and across teams to achieve shared goals.
• Communication: Convey information clearly and effectively to clients and colleagues.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works collaboratively with other team members inside and outside of the department.