Strategic Accounts Manager
About the role
Strategic Account Managers at Campspot own our highest-value park relationships: multi-park enterprise groups and top-tier individual properties generating a total of $1.5M+ in annual recurring revenue. This isn't a support role or a relationship maintenance role — it's a revenue role. You will be accountable for net revenue retention, expansion, and the long-term success of the accounts in your book.
You'll be the primary point of contact for owners, operators, GMs, and executives at some of the most important businesses on Campspot's platform. You'll run Quarterly and Annual Business Reviews, identify and close expansion opportunities (including Booking Fee adoption, upsells, and new property adds), and partner cross-functionally with Implementation, Support, and Product to ensure your accounts are getting maximum value from the platform.
What you'll do
- Revenue Ownership
- Own Net Revenue Retention (NRR) across your strategic book
- Proactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groups
- Cook Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goals
- Build and execute account growth plans for your highest-value relationships
- Relationship Management
- Serve as the primary point of contact for strategic customers — multi-park groups and high-value individual properties
- Meet monthly SLA cadence: meaningful conversations and QBRs
- Travel monthly to meet key customers in person, building the kind of trust that doesn't happen over Zoom
- Develop and maintain strong relationships with multiple stakeholders at each account
- Onboarding & Early Success
- Partner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-lives
- Participate in post-live early success calls to confirm users are set up correctly and adoption is on track
- Data & Reporting
- Monitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicators
- Prepare and present data-driven account performance reports for customers and internal stakeholders
- Use platform data to proactively surface insights, risks, and growth opportunities before customers ask
- Cross-Functional Partnership
- Collaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accounts
- Potentially partner with the Partnerships & Business Development team on high-visibility strategic accounts as needed
- Required
- 3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)
- Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain how
- Track record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already there
- Proficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reports
- Strong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leaders
- Willingness and ability to travel monthly for in-person customer meetings
- Self-starter who operates with urgency and builds structure in ambiguous environments
- Preferred
- Experience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)
- Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamics
- Familiarity with seasonal business models and the revenue patterns that come with them
- Base salary: $80k-90k; bonus eligible - quarterly bonus up to 25% of base salary
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible time off - use it as you need it
- Employee camping credit to encourage getting outdoors and experiencing our product!
Qualifications
Compensation and Benefits
Sales & Marketing
Remote (United States)