Account Manager- Strategic Accounts (Growth & Retention)

Overview

Ripping provides a comprehensive platform for businesses to manage HR, IT, and Finance functions in one place. Key features include streamlined onboarding processes and a focus on customer engagement and retention.

Location

We are currently based in San Francisco, CA, and have offices in Austin, TX; New York, NY; Chicago, IL; and Seattle, WA. This role must be based in one of these offices.

Responsibilities

• Drive growth and retention for your book of Rippling's largest and most strategic accounts
• Proactively engage customers in your book via key lifecycle events
• Field customer requests and advocate for their needs and requirements cross-functionally
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs
• Drive executive alignment and value with customer decision makers and C-Level executives
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Negotiate and coordinate customer procurement and contract execution
• Drive visibility across Rippling’s leaders to highlight customer strategy, needs, risks, and opportunities
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets
• Develop and demonstrate a broad knowledge of current and new Ripling products
• Partner with your Technical Account Manager and other Ripling stakeholders to devise account plans, long-term goals, and client strategies

Requirements

• 7-10+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades
• Demonstrated ability to run sales discovery, demos, and a structured sales process
• Proven success building and maintaining long-term commercial relationships, including experience managing multi-year renewals
• Highly effective communicator with excellent EQ – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term

Qualifications

• Competitive and creative drive to win alongside customers and think outside of the box to get a deal done
• Knowledge of current and new Ripling products

Benefits

We are committed to providing a competitive compensation package including benefits + equity. Final offer amounts may vary from the amounts listed above.

Pay

Office Based: $250,000/year OTE

OTE (60/40 commission split for base/variable pay)

Schedule

This role must be based in office: San Francisco, New York, Seattle, Austin, Chicago.