Account Manager SMB/ Mid-Market

About The Role

Engineering the future of food delivery means more than just moving a meal from A to B; it's about fueled growth for the local heroes who power our cities. As an Account Manager at Uber Eats, you aren't just managing a portfolio—you are the primary growth engine for a book of high-value Small-to-Medium and Mid-Market businesses. This role is for the relentless problem-solver who is hungry to make a tangible impact on the bottom line of our partners and Uber alike.

What You'll Do

• Navigate and grow a high-value portfolio of SMB and Mid-Market restaurant partners, taking full ownership of their lifecycle from onboarding to long-term profitability.
• Build and maintain proactive communication channels with merchant partners via phone, email, and face-to-face meetings to earn trust fast and solve problems without a script.
• Identify and unlock new revenue streams through product adoption, location expansion, and upselling marketing solutions like ads and promotions.
• Lead through influence by partnering with Operations and Sales teams to resolve complex merchant pain points and unblock growth barriers.
• Track and analyze merchant KPIs and OKRs to conduct regular business reviews, turning raw commercial data into actionable growth strategies.
• Minimize risk by identifying and diligently resolving partnership threats to ensure 100% account retention.
• Standardize best practices within your territory, helping to help write the playbook for merchant success at scale.
• Champion the brand as an ambassador of Uber Eats' mission, ensuring partners leverage the full potential of our digital-to-real-world platform.

Basic Qualifications

• Minimum 3 years of experience in sales, account management, or operations where you held full responsibility for hitting specific growth targets.
• Ability to communicate clearly and persuasively in a fast-paced environment.
• Demonstrated experience using data (Excel/Google Sheets) to build a business case and drive decision-making.

Preferred Qualifications

• Grit and Persistence: A proven willingness to "roll up your sleeves" and get in the weeds to hit quarterly revenue and retention targets.
• Systems Thinking: Ability to analyze restaurant needs strategically to unlock creative solutions for complex problems.
• Adaptability: Comfort with ambiguity and a track record of thriving in autonomous, evolving team environments.
• Data Storytelling: Proficiency in taking commercial data and making it digestible and compelling for merchant partners.
• Relationship Mastery: Strong interpersonal skills with the ability to probe for objections and eliminate barriers to gain commitment.