Account Manager-SMB

About the role

The Account Manager–SMB role is a full-time hybrid position based in Hamilton, OH, offering flexibility for some work from home.

Responsibilities

• Manage and grow a portfolio of small and medium-sized business customers by understanding their needs and aligning Verizon Business solutions to their goals.
• Build and maintain strong relationships with clients through regular account reviews, identification of upsell and cross-sell opportunities, and preparation of proposals and presentations.
• Collaborate with internal teams such as sales engineering, customer support, and marketing to ensure a seamless customer experience and timely issue resolution.
• Track performance against targets, maintain accurate records in CRM systems, and stay updated on Verizon products, services, and industry trends.

Qualifications

• Demonstrated experience in account management, sales, or customer success within B2B or SMB environments.
• Strong relationship-building and communication skills, including the ability to conduct client meetings, negotiate, and present to business stakeholders.
• Ability to analyze customer needs, interpret data and account metrics, and develop tailored solutions that drive customer value and retention.
• Comfort working in a hybrid environment, managing time effectively between on-site client visits in Hamilton, OH and remote responsibilities.
• Proficiency with CRM tools and basic office productivity software to manage pipelines, forecasts, and documentation.
• Goal-oriented mindset with a track record of meeting or exceeding sales or account growth targets.
• Collaborative working style and ability to partner with cross-functional teams to resolve customer issues and deliver high-quality service.
• Bachelor’s degree in business, communications, or a related field, or equivalent relevant experience.
• Experience in telecommunications, technology, or related industries is beneficial but not required.