Account Manager, SMB

The Role

We're looking for a driven and customer-focused Account Manager, SMB to help drive the growth and expansion of our current customer base. As an Account Manager, you'll play a key role in driving revenue growth by identifying opportunities for customers to unlock additional value from their CompanyCam subscription - whether through adding users or upgrading to a higher tier. Partnering closely with our Customer Success Managers, you'll identify accounts with expansion potential and lead conversations to convert those opportunities into revenue. You'll act as a trusted advisor, working directly with customers to understand their business goals, provide tailored solutions, and ensure they're getting the most out of our platform.

What You'll Do

• Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.
• Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.
• Proactively meet with customers to understand their current processes and identify business challenges.
• Perform product demos to showcase features and solutions to potential customers.
• Partner with CSM's to identify growth opportunities within accounts.
• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.
• Listen to customer feedback to help inform product and marketing strategies.
• Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.

The Impact You'll Have

• Drive revenue growth by helping existing SMB customers expand their investment in CompanyCam through additional users and plan upgrades.
• Build trusted customer relationships that uncover business challenges and identify opportunities to deliver greater value.
• Partner closely with Customer Success to create a seamless customer experience that supports adoption, retention, and long-term growth.
• Influence product and go-to-market strategy by sharing customer feedback, trends, and expansion insights.
• Help customers maximize the value of CompanyCam by demonstrating solutions that improve their workflows and business outcomes.

What You'll Bring

• 3+ years of experience in account management, sales, or similar revenue-generating roles.
• A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it.
• A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad.
• Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight.
• The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs.
• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.
• Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts.
• Experience with Salesforce is a plus.
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

• This is a salaried position at CompanyCam.
• Our starting salary range is $50,000-$60,000 per year and is based on experience.
• Our average on target earnings (OTE) are around $80,000 and our commission is uncapped.
• We also offer meaningful equity and other benefits.