Account Manager, Publisher Success

About the role

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.

Responsibilities

• Manage an established portfolio of publishers, focusing on retention and growth
• Take on new accounts, build rapport, and foster trust and long-term partnerships
• Proactively assess potential risks of churn and implement solutions to ensure ongoing success
• Advocate for publisher needs, addressing feature and data requests, reporting, and tools
• Use cohort data, trend analysis, and projections to provide tailored recommendations
• Deliver periodic business reviews and performance reports
• Maintain consistent and personalized communication with each publisher
• Monitor client social accounts to celebrate publisher successes and milestones
• Collaborate with Support Specialists and Engineers to resolve day-to-day issues
• Surface trends across accounts, ensuring key information is shared and escalated when necessary
• Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features
• Track and analyze performance results to identify opportunities for improvement
• Perform other duties as assigned

Requirements

• 2+ years of experience in Customer Success or a related field
• Mediavine experience preferred
• Experience working remotely in a distributed team environment
• Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
• Strong proficiency with Google Suite
• Experience with communication platforms like Slack
• Experience working with a CRM such as Hubspot, Salesforce, etc.
• Initiative and a drive to go above and beyond for each publisher
• Strong critical thinking and analytical skills to tailor recommendations effectively
• Excellent time management and organizational skills, capable of handling multiple tasks
• Exceptional written and verbal communication skills
• A positive attitude, strong work ethic, and a commitment to teamwork
• The ability to present data persuasively and make informed recommendations
• Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time

Benefits

• 100% remote
• Comprehensive benefits including Health, Dental, Vision and 401k match
• Generous paid time off
• Wellness and Home Office Perks
• Up to 12 weeks of paid Parental Leave
• Inclusive Family Forming Benefits
• Professional development opportunities
• Travel opportunities for teams, our annual All Hands retreat as well as industry event

Pay

Base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $65,000 - $80,000 USD/yr. in addition to a quarterly commission.

Schedule

Available to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time.