Account Manager, Premium Membership Services

Job Summary

Sunrise Sports & Entertainment is seeking a driven and client-focused Account Manager to join our Premium Membership Services Team. In this role, you will serve as the primary point of contact for an assigned portfolio of Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium, delivering a consistently elevated experience that reflects the standard of our brand.

Essential Duties and Responsibilities

• Serve as the primary liaison for Premium Territory Members & Suites across all events at Amerant Bank Arena and War Memorial Auditorium, including overseeing the full renewal cycle from contract preparation through invoicing and client communication.
• Develop and maintain strong, trust-based relationships with Premium Territory Members and Suite holders through proactive outreach & engagement.
• Respond to all client requests, concerns, and inquiries ensuring a professional and timely resolution.
• Aid and support special events for Premium Territory Members such as networking/social events, meet & greets, and Members-Only events.
• Work synergistically with internal departments to ensure Member experience exceeds expectations.
• Assist Premium Territory Members and general guests with mobile ticketing, game day logistics, member events, and arena programming.
• Conduct off-site and on-site meetings with Premium Territory Members to build relationships and explore cross-selling and up-selling opportunities.
• On-site Member Experience representative for Events; primary point of contact for guest needs during NHL games, concerts, and arena activations at Amerant Bank Arena and War Memorial Auditorium as needed.
• Drive revenue growth through timely renewals and strategic upselling of Nightly Suites, Group tickets, Partial Plans, concerts, and special events.
• Partner cross-functionally with the Sales Team to ensure continuity and consistency throughout the client lifecycle.
• Maintain accurate and up-to-date client records within the Salesforce CRM system to support pipeline management, reporting, and strategic account planning.
• Draft and execute Suite Lease contracts for Annual Suite Renewals.

Qualifications

• Education: Bachelor’s degree in Business, Sports Management, Marketing, or a related field preferred.
• Experience: Minimum of 2 years of experience as an Account Executive in Ticket Sales, Groups, Service, or account management, within sports or live entertainment; Premium Service experience managing Suite Leases is preferred.
• Client-Focused: Genuine commitment to delivering exceptional client experiences, building long-term relationships, and maintaining a high standard of service that drives retention and loyalty across a diverse client base.
• Sales Skills: Demonstrated track record of meeting or exceeding revenue targets and client retention goals, with experience managing premium or high-value client relationships.
• Technical Proficiency: Familiarity with SeatGeek ticketing platforms (Unify and Amplify), Salesforce CRM preferred, and Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Core Competencies: Strong work ethic with the ability to thrive in a fast-paced, high-pressure environment; demonstrates resilience, adaptability, and composure under adversity.
• Communication Skills: Empathetic communicator with strong interpersonal skills and a genuine commitment to understanding and serving client needs.
• Flexibility: Willingness and ability to work evenings, weekends, and holidays as required by event and game schedules.