Account Manager, Pharmacy Partnerships - Eastern PA, DE, and NJ

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth.
• Maintain strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through.
• Develop a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences.
• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions.
• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management.
• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts.
• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth.
• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets.
• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth.
• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site.
• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams.
• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps.
• Aid and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly.
• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations.
• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration.
• Coordinate client-facing activities such as site visits, outreach, and immunization events.
• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities.

Qualifications

• 4+ years' experience supporting pharmacy or healthcare operations.
• 4+ years' experience in pharmacy or healthcare account management, in a client-facing support role.
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs.
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule.