Account Manager, Pharmacy Partnerships

About the role

The Account Manager is responsible for managing a portfolio of healthcare and residential partner accounts, serving as the primary liaison to ensure relationship management, service continuity, and business growth.

Responsibilities

• Build strong partner relationships through regular outreach, including visits and remote communication.
• Resolve service, operational, and billing issues promptly.
• Collaborate with pharmacy, billing, operations, and business development teams to support onboarding, retention, and expansion efforts.
• Monitor account activities and identify growth opportunities.
• Support operational needs through cross-functional coordination, client education, and proactive problem-solving.
• Deliver a responsive, relationship-centered experience.

Requirements

• 4+ years supporting healthcare operations and account management.
• Experience building client relationships.
• Excellent organizational skills.
• Ability to travel up to 75%.

Qualifications

Preferred experience includes working with community-based healthcare accounts and pharmacy licensing.

Success Metrics

• Account retention.
• Account growth.
• Issue resolution.
• Client satisfaction.