Account Manager, Personal Lines
About the role
HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.
Opportunity
The Account Manager manages a book of insurance business, providing professional, courteous service to clients, carriers, underwriters, business partners, and HUB colleagues. They manage client relationships, renewals, and advocate for clients.
Duties & Responsibilities
- Service day-to-day client needs including answering calls, emails, and handling coverage questions, policy changes, payments, cancellations, etc.
- Manage the renewal process, including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation to the client, and invoicing.
- Manage client relationships to ensure satisfaction.
- Delegate tasks to Assistant Account Managers as needed.
- Negotiate coverage with underwriters.
- Ensure the completion and accuracy of proposals, binding of coverage, and review of policies for accuracy.
- Create client policy summaries and binders.
- Set up and maintain electronic records.
- Follow best practices and broker standards for service and maintenance of client files and information.
- Collaborate with team members to share and educate on coverage, exposures, and client knowledge.
Qualifications
- P & C Insurance Producer License
- Two or more years of insurance brokerage or property casualty insurance experience in account management role (preferred)
- Exceptional customer service skills
- Strong reading comprehension and analysis skills
- Strong data entry skills
- Strong written and oral communication skills
- Strong organization and follow-up skills
- Proficient in Word, Excel, Outlook, and internet utilization
- Applied EPIC Agency Management System experience (preferred but not required)
Working Conditions and Physical Demands
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Why Choose HUB?
At HUB, we offer a competitive, exciting, and friendly work environment that strategically positions employees for longevity and success. We invest in our employees' future, providing continuous opportunities for growth and development. We are committed to providing competitive and flexible benefits options that evolve with your needs.
Department
Account Management & Service
Required Experience
2-5 years of relevant experience
Required Travel
No travel required
Required Education
High school or equivalent
Pay Range
$29-$33/hr, depending on geographical location and other factors
Benefits
- Comprehensive benefit and total compensation packages
- Health/dental/vision/life/disability insurance
- FSA, HSA, and 401(k) accounts
- Paid-time-off benefits
- Eligible bonuses, equity, and commissions for some positions
Application Instructions
To apply, visit our website and submit your application online. For accommodation requests, contact the US Recruiting Team at (844) 300-9193 or USRecruiting@hubinternational.com.