Account Manager, Personal Lines

About the role

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.

Opportunity

The Personal Lines Account Manager supports clients, manages a book of insurance business, and maintains positive relationships with sales and account team colleagues.

Duties & Responsibilities

• Works closely with Producers and other HUB personnel on client service, marketing, and renewal
• Provides professional, courteous service to clients, carriers, underwriters, business partners, and HUB colleagues
• Prepares and implements all transactions, paperwork, and internal processing for assigned accounts
• Acquires understanding of clients' insurance objectives and critically analyzes insurance plans
• Makes appropriate recommendations to clients based on industry changes
• Attends industry-related continuing education training and courses
• Acts as liaison between clients and insurance carriers to resolve service issues
• Troubleshoots claims and billing issues
• Identifies opportunities for cross-sell and up-sell of other HUB products and services
• Maintains accurate and organized account files
• Prepares reports, proposals, and comparisons for management
• Manages, organizes, and conducts client meetings

Qualifications

• High School Diploma/GED (college degree preferred)
• 1-3 years in an insurance Account Management role (brokage experience preferred) or equivalent combination of education & experience
• Currently licensed in good standing in required lines and states

Skills & Abilities

• Effective communication orally and in writing
• Ability to present information and respond to questions
• Critical thinking and problem-solving skills
• Desire to learn and grow within the insurance industry
• Confidence and ability to handle difficult or emotional situations
• Ability to develop and maintain strong client relationships
• Teamwork and coaching skills
• Computer skills: proficiency with Microsoft Office Suite, Outlook, and agency management systems

Working Conditions & Physical Demands

• Primarily stationary position
• Frequent communication with colleagues and clients
• Constantly operates a computer and other office productivity machinery

Benefits

• Comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid-time-off, and eligible bonuses, equity, and commissions for some positions

Equal Opportunity Employer

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Contact Information

To apply, visit apply.hubinternational.com. For accommodation requests, contact the US Recruiting Team at (844) 300-9193 or USRecruiting@hubinternational.com.