Account Manager, Partnerships

About The Role At LoadUp, our partners count on us to take care of their customers the same way we take care of our own. As an Account Manager, Partnerships, you'll own the day-to-day relationship with a portfolio of partner accounts, including e-commerce brands, retailers, moving and logistics companies, and property managers. You'll make sure they're onboarded smoothly, billed accurately, and supported quickly when issues come up. This is an execution-focused, high-communication role on our Business Development team. You'll report to the Director of Strategic Partnerships and work closely with Accounting, Operations, and Partner Support to keep accounts running smoothly and build partner relationships that support retention and growth. This is a full-time role. Responsibilities Set up new partner accounts end-to-end, including credit applications, required compliance documentation, and partner portal credentialsConfigure partner-specific account settings such as branding, pricing and item mappings, and integration or test environments as neededOwn onboarding, quoting, service issues, and billing follow-up for an assigned portfolio of partner accountsProvide accurate, timely quotes for service requests, including location- or scope-based pricing adjustments, and re-quote when a job's scope changes after the factCoordinate with delivery and installation partners on scheduling, day-of issues, and changes to a job's scopeServe as the first point of contact for partner-reported service issues and drive them to resolution with Operations and Partner SupportRespond promptly to partner questions about their account, orders, and reporting, escalating platform or data limitations when neededTroubleshoot account access and login issues for new and existing usersMonitor outstanding invoices for assigned accounts and follow up on overdue balances on a predictable, proactive cadenceResolve invoice discrepancies with the Accounting team and provide supporting documentation, such as proof of service and receipts, on requestUphold LoadUp's brand values in every partner interactionTravel occasionally (up to 25% of the time) for partner visits, industry conferences, and trade shows What You'll Bring 2+ years of experience in account management, partner or vendor support, customer success, or a similar client-facing operations roleExcellent written communication skills with a professional, service-oriented tone, and a commitment to consistent, timely responses to partner emails and account issuesStrong organization, with the ability to manage multiple accounts and open items at once without dropping detailsA calm, patient, solutions-first approach to resolving concerns from frustrated partners or customersBasic familiarity with invoicing and accounts receivable workflowsA team-first attitude and the ability to collaborate across Accounting, Operations, and Partner SupportExperience with a CRM (ideally HubSpot) and support or ticketing tools preferredExperience in logistics, delivery, e-commerce, or a related industry preferredBachelor's degree in Business or a related field, or equivalent practical experience, preferred Benefits Competitive compensationHealth & wellness coverageGenerous paid time off401(k) with 5% company matchMonthly lifestyle stipends, employee recognition programs, and referral bonuses About LoadUp LoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014, LoadUp set out to replace an industry known for hidden fees and vague pricing with real-time, upfront pricing and dependable local pros — no guessing, no surprises, just honest service done right. Today, LoadUp is one of the largest on-demand junk removal and home services platforms in the country. We've been named to Inc.'s 5000 list of Fastest-Growing Companies and have been a certified Great Place to Work® since 2019. As we continue growing, we're looking for talented, driven people who want to help reimagine what this industry can be. Location Onsite | Avalon, Alpharetta, GA (Metro Atlanta / Greater Atlanta / North Atlanta)