Account Manager (onsite)

About the role

This position serves as the primary liaison between Palomar Products and its assigned accounts, focusing on business bookings, sales, and customer satisfaction. Key responsibilities include managing P&L for assigned accounts, resolving technical and commercial issues, coordinating cross-functional teams, and preparing proposals and business plans.

Responsibilities

• Responsible for Profit & Loss (P&L) for all assigned Accounts
• Acts as the company representative and prime customer contact for all assigned accounts
• Participate in the resolution of technical and commercial issues
• Capture and communicate customer requirements to all responsible functional groups
• Coordinate cross functional teams to meet customer expectations
• Hosts regular cross functional team meetings to review contracts and milestones and implement corrective actions as required
• Work with functional groups to develop monthly/yearly forecast
• Interface with accounting to resolve any payment issues on contracts
• Prepare and present monthly account reviews to Palomar senior management
• Work closely with customer accounts to identify and qualify opportunities to grow the backlog
• Work closely with Business Unit Manager and VP of Sales to identify and participate in new business pursuits
• Collaborate with Business Unit Manager and VP of Sales to obtain market intelligence (competitors, pricing, pain points, etc.)
• Prepares proposal P&Ls/business cases for pursuits
• Negotiate, review, and monitor contract performance
• Provide input to Business Unit Managers to execute pricing strategy
• Identify cost cutting ideas to help Palomar achieve annual productivity goals
• Ensures customers are kept informed of program activities and progress through regular written and/or verbal communications, meetings, and status reports
• Facilitate and lead periodic customer site visits. Ensure the organization is prepared & customer expectations are met
• Multi-task and manage multiple accounts
• Excellent responsiveness and customer focus on outside customers and across the organization
• High energy, and action oriented
• Must be a US Citizen
• Willing and able to work a flexible schedule to accommodate Company needs

Qualifications

• Demonstrates planning and leadership skills
• Self-motivated team leader with the ability to lead and sustain improvement
• Strong communication skills, people skills (ability to influence) including written, oral, and stand-up presentation
• Strong organizational and analytical skills
• Strong knowledge of MS office products
• Familiar with Program Management tools and practices, engineering processes, schedules, and budgets
• Able to write proposals
• Must be able to maintain composure while under intense pressure and deadlines
• Able to work effectively with minimal supervision
• Able to multi-task and manage multiple accounts
• Excellent responsiveness and customer focus on outside customers and across the organization
• High energy, and action oriented
• Must be a US Citizen
• Willing and able to work a flexible schedule to accommodate Company needs

Education

• BS or MS in Engineering or BA or MA in Business Administration, Masters preferred
• A minimum of 2 years of experience or equivalent work experience in an Aerospace electronics Sales and Marketing environment