Account Manager, OnShelf

Responsibilities

• Responsible for onboarding, managing, and growing client relationships with a focus on delivering measurable business results within Walmart and Sam’s Club ecosystems
• Develop a deep understanding of client goals, product lines, and category strategies
• Set up reporting dashboards, data integrations (Retail Link, Nova, Sinctilla, etc.), and communication cadence
• Serve as the main point of contact for all client communications and escalations
• Build and maintain trusted partnerships with client teams, ensuring alignment on business priorities
• Conduct regular business reviews highlighting performance, opportunities, and recommendations
• Monitor account health, sales performance, inventory, and replenishment metrics
• Partner with internal operations and analytics teams to resolve issues, improve forecast accuracy, and ensure consistent in-stock rates
• Collaborate with Walmart and Sam’s Club buyer teams and replenishment partners when appropriate
• Track KPIs related to sales performance, forecast accuracy, and operational metrics

Skills and Qualifications

• Proven experience in relationship building, strategic communication, and negotiations
• Solid experience utilizing retail analytics and supplier tools including Retail Link, Nova, Aspen, and Sinctilla
• Solid accountability and ownership
• Walmart or Sam’s Club experience with in-store, problem solving is strongly preferred
• Project management experience with cross functional collaboration
• Walmart or Sam’s Club experience with in-store, problem solving is strongly preferred

Benefits

• Competitive compensation package with vacation days, sick leave, and paid holidays
• Opportunity to lead, optimize, and grow a high-impact accounting function