Account Manager - Oncology (Fort Lauderdale, FL)

About the Role

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. The Guardant Health Oncology Platform leverages capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

Responsibilities

• Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients.
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed).
• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management.
• Ensure timely sample acquisition.
• Collaborate and coordinate with all sales positions to support attainment of company goals and objectives.
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs.
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively and compliantly with individuals across multiple departments throughout GHI.
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs.
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve efficiency, effectiveness, and quality of work.
• Frequent travel throughout the territory required.

Requirements

• 2-3 years customer service/sales experience.
• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at all levels throughout an organization.
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem-solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Impeccable oral and verbal communication and presentation skills.
• Proficient with all Microsoft Office products – particularly Excel and PowerPoint.
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager.
• Strong problem-solving, decision-making, and technical learning skills.
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate GHI's Values by acting with integrity, respect, trust, and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Must live within assigned territory.

Schedule

Hybrid work model: Employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.

Pay

The annualized base salary range for this role is $77,200 - $106,150. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.