Account Manager (OMP Software - Consumer Goods)

About the role

As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.

Responsibilities

• Develop outstanding customer partnerships focused on the entire customer life cycle.
• Build and manage long-lasting relationships with multiple levels of stakeholders.
• Understand our customers’ industry and business situation, concerns, and needs.
• Communicate your customers’ needs and concerns to internal teams (delivery, marketing, etc.).
• Articulate and develop an account strategy in line with OMP culture and strategy, including short-, mid-, and long-term action plans.
• Map stakeholders using organization charts of customer leadership and teams.
• Align with the project team during all project phases through optimized governance.
• Maximize customer engagement and retention by increasing OMP awareness and mindshare at the customer.
• Guide customers toward optimal use of the solution by being the go-to contact after project delivery.
• Prepare and run account management meetings to assess customer needs, review scorecards, and share relevant content.
• Negotiate new areas of business within existing accounts.
• Develop and manage a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
• Balance and dynamically prioritize multiple customer engagements.
• Shape and manage customer expectations through changing relationship stages.

Your team

As an Account Manager, you’ll join the Commercial team, as part of the Customer Solutions organization. The Commercial team builds and grows our customer base and commercial pipeline, from identifying and qualifying prospects to developing sustainable customer partnerships based on a thorough insight of their industries, needs and ambitions, and OMP’s specific value proposition.

Requirements

• 5+ years of account management experience.
• At least a bachelor’s degree, preferably a master’s degree.
• A track record of top performance in supply chain software solutions for manufacturing companies.
• The proven ability to build trust from senior-level management and managers.
• A customer-centric mindset and an entrepreneurial approach.
• The ability to clearly articulate your viewpoint to all levels of customers and management.
• Experience with CRM solutions such as Salesforce.com.
• Strong ability to lead by example with proficiency in one or more of our core industries.

Benefits

• Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
• Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
• Attractive salary package including health insurance, 401k plan (no waiting period), life insurance, paid vacation, and other competitive benefits.
• Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
• Innovation: Fuel innovation through collaboration, experimentation, and out-of-the-box thinking.
• Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.

About Us

We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,400+ passionate, creative minds from over 70 nationalities, we help the world’s largest companies run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble.