Account Manager (NY)

About the role

We love what we do! At Aspen Surgical, we live our values of Customer Focus, Integrity, Accountability, Collaboration, and Innovative Spirit every day. This caring dedication creates and builds exceptional products that drive the industry standard, making a real and lasting impact on people’s lives around the world. We strive to be the best, while providing the tools, resources, and support needed to set our team members up for success.

Responsibilities

• Subject matter expert on Aspen’s entire product portfolio used in hospitals and surgery centers
• Grow existing accounts and drive increased usage
• Identify opportunities to expand into new categories and drive increased usage of existing categories
• Provide portfolio options to customers, develop quotes, process orders, and follow-up to ensure complete customer satisfaction
• Ensure successful trials and implementation, conduct cross-referencing, and provide clinical support at assigned facilities
• Assist/lead all in-service activities as needed to secure product adoption within accounts across all of Aspen's portfolio
• Manage stakeholders, train clinical team, ensure usage, drive customer satisfaction, and defend position (in-person and virtually)
• Support Account Executive in coordinating pursuits within geography
• Work with Account Executive on account strategy, implementation, and expansion planning and other key account management activities
• Provide technical information to staff consistent with product user manuals and instructions for use
• Use Salesforce.com to manage sales funnel opportunity development and at-risk business
• Work with marketing team to identify industry insights from whitepapers and case studies to leverage their selling efforts
• Implement sales campaigns to accommodate goals specified by Aspen
• Work with Director of Strategic Accounts to support broader targeted strategic account strategy
• Conduct cross-reference of products, pricing, and service-related inquiries
• Build and manage relationships with key decision makers
• Represent the company at local, regional, and national trade shows to promote products and services
• Negotiate and manage contracts and contractual obligations for key customers

Requirements

• Bachelor’s degree required
• 3+ years of accomplished business-to-business sales experience
• 2+ years’ operating room sales experience preferred
• Knowledgeable around market landscape with Surgical Instruments and/or Endoscopy
• Experience in Medical Device products, both capital and disposable, for specific surgery procedures and settings
• Excellent computer skills including Microsoft Office Suite (Excel) and Salesforce
• Valid Driver’s License issued in one of the 50 states with no prior suspensions or revocations required (must be maintained during employment)
• Ability to travel 80% of the time including overnights as needed
• Ability to become fully credentialed to enter hospitals and surgery centers

Qualifications

• Energetic, outgoing, and excited about joining a growing company and increasing market share
• High level of proven business and financial acumen

Skills

• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with clients and colleagues
• Proficiency in medical device sales techniques
• Knowledge of hospital and surgery center operations
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package
• Flexible work schedule
• Professional development opportunities
• Employee recognition programs

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position with flexible hours to accommodate travel requirements

Equal Opportunity Employer

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Diversity makes us better.