Account Manager - National Accounts

About the role

The Account Manager – National Accounts actively engages with customers, suppliers and prospects. They generate leads and revenue through networking events, referrals, current customers and cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. You will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to facilities solutions, signage and graphics, specialized packaging supplies and equipment, we serve a broad range of industries, including commercial print, food and beverage, e-commerce, education, industrial manufacturers, garment decorating and so much more. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results.

Responsibilities

• Cultivate and nurture robust strategic relationships with key clients to ensure long-term partnerships built on growth and mutual success
• Serve as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image
• Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs
• Provide comprehensive support, guidance and direction to customer experience reps regarding requirements, specifications, quotes, pricing and quality standard needs of the customer
• Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement
• Initiate and execute cold calls and email outreach to generate leads and expand the customer base
• Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities and sales activities in the CRM
• Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions
• Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clients
• Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines
• Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness
• Participate in team meetings and projects as needed
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions

Requirements

Exceptional communication skills, particularly adept at articulate verbal expression

Proficient in crafting polished and sophisticated written communications

Diligent and proactive in delivering superior customer service

Capable of engaging with individuals at all levels with professionalism and effectiveness

Savvy negotiator with a keen ability to achieve favorable outcomes

Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageous

Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness

Exemplary trustworthiness and commitment to upholding integrity across all endeavors

Projects a professional image and adeptly represents the company's interests both internally and externally

Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks

Qualifications

Minimum of 3 years of relevant experience in sales or customer service

Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred

Experience in the paper, packaging, and graphic arts industries is a plus

Strong understanding of ERP and/or CRM systems

Excellent interpersonal and communication skills, both verbal and written

Ability to work independently and as part of a team

Strong organizational and time management skills

Ability to travel up to 50% of the time

Skills

• Exceptional communication skills
• Proficiency in Microsoft Office Suite
• Experience with ERP and/or CRM systems
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Benefits

Medical, Dental, & Vision

Profit-Sharing

Generous Time Off Policies

Tuition Reimbursement Program

Military Leave Pay

Voluntary Dependent Life Insurance

Accident and Critical Illness

Company Paid Life Insurance

Wellness Program

Company Paid Holidays

401k Retirement Savings Plan

Employee Assistance Program

Veteran’s Day Pay

Limited Purpose F.S.A and Dependent Care F.S.A

Company paid Short Term Disability, and Long-Term Disability

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position with flexible hours to accommodate customer needs