Account Manager- Mid-Market, Growth & Retention (Core)

About the role

We're seeking a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team. As an account manager, you'll be the CEO of your book of business, guiding customers in optimizing Rippling's suite of back-office HR products and solutions.

This role must be office based: Seattle, WA.

What You Will Do

• Proactively engage customers in your book via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.

What You Will Need

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
• Proven success building and maintaining long term commercial relationships.
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

• Ripple is an equal opportunity employer.
• We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
• To request a reasonable accommodation, please email accommodations@rippling.com.
• Ripple highly values having employees working in-office to foster a collaborative work environment and company culture.
• For office-based employees (employees who live within a 40 mile radius of a Ripple office), Ripple considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
• This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity.
• The On-Target Earnings* for employees will be 60/40 commission split for base/variable pay.
• This role will receive a competitive salary + benefits + equity.
• The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
• Ripple is committed to providing a fair and inclusive workplace for all employees.