Account Manager, Mid Market

About the role

Airwallex is seeking an experienced Account Manager to join our growing Mid-Market team. Based in New York City, this role is integral to our commercial organization, responsible for cultivating and expanding strong relationships with Mid-Market clients in the US. Key responsibilities include developing deep relationships, serving as the primary point of contact, becoming an expert on the Airwallex product suite, collaborating with internal teams, identifying and expanding client use of Airwallex's products, conducting structured business reviews, and owning portfolio forecasting and reporting.

Responsibilities

• Develop and maintain deep relationships with key stakeholders within your assigned accounts
• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
• Become an expert on the Airwallex product suite, specifically our Spend Management product
• Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
• Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing
• Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health
• Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities
• Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business

Who You Are

You're a customer-first, solution-oriented individual with an obsessive curiosity. You have a passion for making an impact and a desire to grow yourself, our market, and our customers. You will be part of a small team and a driving force in helping us expand the US market. We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• 4+ years of experience in account management, partnership or sales, within fintech or high growth SaaS industries
• Strong understanding of spend management products, including corporate cards, expense management, account payable and procure to pay solutions, and accounting automation
• Proven track record of building and maintaining strong client relationships
• Excellent communication and presentation skills, both verbal and written
• Ability to identify, analyze, and resolve client issues efficiently and effectively
• Proficiency in Salesforce or similar CRM tools
• Strong analytical skills and ability to interpret complex data to prioritize accounts and identify growth opportunities

Preferred Qualifications

• Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders
• Experience across multiple payment products (spend management, FX, cards, acquiring, treasury) or cross-border financial platforms; other B2B software backgrounds are also considered
• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile; comfort operating in environments with high standards, fast iteration cycles, and evolving priorities
• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success
• Experience with data visualization tools (e.g., Looker, Tableau) and account planning or forecasting tools

Compensation Range

$140K - $175K