Account Manager - META - Fremont

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products. It serves customers through its sales offices, R&D centers, and manufacturing facilities across nearly 200 locations on five continents. Delta has received numerous global awards and recognition for its business achievements, innovative technologies, and dedication to Environmental, Social, and Governance (ESG).

About the role

The Account Manager is responsible for managing and growing strategic OEM/ODM customer relationships within Delta’s Thermal Solutions business. This role focuses on account development, customer satisfaction, business growth, cross-functional coordination, and long-term partnership management.

Key Responsibilities

• Develop and maintain strong relationships with key OEM/ODM customers to support long-term business growth and customer retention
• Create and execute account strategies to achieve or exceed annual revenue goals, customer satisfaction metrics, and business objectives
• Act as the primary point of contact for customer communications, escalations, and ongoing account management activities
• Cross-functionally coordinate with Product Management, Program Management, Operations, Engineering, and Supply Chain to ensure alignment with customer expectations
• Manage customer programs and business activities from opportunity development through production support and post-launch follow-up
• Facilitate customer meetings, quarterly business reviews, and factory visits to strengthen customer engagement and partnership
• Track and analyze account performance, customer trends, and market activity to support strategic planning
• Ensure customer concerns and issues are addressed promptly through effective communication and escalation management
• Foster collaboration and teamwork across internal departments to support customer success and operational excellence

Job Objectives / Major Responsibilities / KPIs

• Achieve overall account revenue and growth targets
• Strengthen customer relationships and improve customer satisfaction
• Drive successful execution of customer programs and projects
• Maintain accurate forecasting and business planning activities
• Improve responsiveness and coordination between customer and internal teams
• Identify and develop new business opportunities within assigned accounts
• Support strategic account planning aligned with company objectives

Key Competencies / Behaviors / Strengths

• Strong account management and customer relationship building skills
• Excellent communication, presentation, and negotiation abilities
• Ability to manage multiple customer programs and priorities simultaneously
• Collaborative team player with strong cross-functional coordination skills
• Strategic thinker with strong problem-solving and organizational abilities
• Self-motivated, results-oriented, and customer-focused
• Ability to work effectively in a fast-paced and dynamic environment
• Strong business acumen with the ability to understand customer needs and align solutions accordingly
• Adaptability and ability to build trust with internal and external stakeholders

Skills & Qualifications

• 7+ years of experience in account management, program management, customer success, or related business management roles
• Experience working with OEM/ODM customers in technology, electronics, thermal, or related industries preferred
• Strong English communication and relationship management skills
• Proven ability to manage strategic customer accounts and drive business growth
• Experience coordinating cross-functional teams and managing customer-facing projects
• Bachelor’s Degree required; engineering or business-related field preferred
• Bachelor’s Degree in Engineering, Business, or related field required; MBA or advanced technical degree preferred
• Strong presentation, strategic planning, and customer engagement skills
• Ability to travel as required to support customer and business development activities