Account Manager - Melville, NY

About the role

API is seeking a seasoned professional to join our company as an Account Manager. The position will be based in our headquarters office located in Melville, New York.

Responsibilities

• Sourcing
• Oversee the direction of existing API accounts to maximize relationships and expand market/wallet share.
• Initiate the RFP process and be sensitive to supplier relationships.
• Ensure RFP results are documented accurately and meet client needs and revenue goals.
• Maximize API revenue and client savings goals through strategic planning and organizing.
• Site Inspections
• Conduct hotel site inspections domestically and internationally as required.
• Ensure properties meet client criteria.
• Contracting
• Negotiate and execute hotel contract terms and conditions.
• Maintain market conditions to ensure best rates and terms.
• Manage risk and negotiate terms to positively impact clients.
• CrewCare
• Manage crew member feedback and ensure timely responses.
• Add new hotels and ensure accuracy of information.
• Delete inactive hotels.
• Hotel Express
• Ensure negotiated rates are loaded and maintained on Hotel Express.
• Verify client backup lists are accurate and loaded into ACES.
• ACES
• Verify contract information is loaded into ACES for OPS and accounting.
• Review and assist with scheduling issues.
• CRM
• Ensure all revenue opportunities are in the CRM.
• Load and attach contracts to CRM.
• Maintain flight information.
• Day to Day Account Management
• Collaborate with sales team to meet client needs.
• Communicate with hotels and airlines to uncover leads.
• CrewCare
• Manage crew member feedback and ensure timely responses.
• Add new hotels and ensure accuracy of information.
• Delete inactive hotels.
• Hotel Express
• Ensure negotiated rates are loaded and maintained on Hotel Express.
• Verify client backup lists are accurate and loaded into ACES.
• ACES
• Verify contract information is loaded into ACES for OPS and accounting.
• Review and assist with scheduling issues.
• CRM
• Ensure all revenue opportunities are in the CRM.
• Load and attach contracts to CRM.
• Maintain flight information.
• Develop and Maintain Budgets
• Strive to create increased value for clients by providing new points of view and recommendations.
• Work closely with Business Development team for client transitions.
• Independently lead and make decisions balancing client and API needs.
• Own internal communications regarding client performance, strategies, and needs.
• Become knowledgeable in all API technology platforms.
• Supervisory Responsibility
• None
• Position Type and Expected Hours of Work
• This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
• Travel
• This position requires travel up to 25%.

Requirements

• Minimum of 3 years of experience in the travel industry and working closely with hotels.
• PREFERRED: Bachelor’s degree in business administration, sales and marketing or related field.
• Extensive experience and judgment to plan and accomplish goals.
• Show attention to detail and produce high-quality work.
• Ability to positively present API in customer-facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Exceptional verbal and written communication skills.
• Customer service and client relationship skills.
• Able to work with and understand diverse cultures here and abroad.
• An organized self-starter who can work proactively and independently.
• Able to multi-task and work well under strict deadlines and fast-paced environment.
• Flexible schedule and limited travel availability needed based on business needs.

Qualifications

• Bi-lingual is a plus.

Benefits

The good faith salary compensation for this role based at our headquarters on Long Island is between $60,000 to $70,000.00 USD annually, commensurate with experience. Plus, annual discretionary bonus.

Supervisory Responsibility

• None