Account Manager Lead - North America - Enterprise

About the role

This role is responsible for leading a team of experienced Account Managers across one of ElevenLabs' largest customer segments. The role involves balancing people leadership, strategic direction, and hands-on customer impact, driving excellence in post-sales outcomes and ensuring team performance.

Requirements

• 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with a focus on Enterprise accounts.
• Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
• 3+ years of direct people leadership experience managing senior Account Managers/CSMs, driving team quota, and developing talent through coaching and enablement.
• Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
• Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
• Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
• Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
• Strong analytical and operational skills: adept at using data to identify performance trends, optimize workflows, and forecast outcomes.

Location

This role is remote-first, allowing execution from anywhere in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office, but it's not a requirement.