Account Manager II - Large Group

About the role

The ideal candidate supports the execution of sales and renewal activities by managing the RFR process end-to-end while adhering to established timelines and best practices. They assist with standard sales and renewal functions, including administration, negotiations, presentations, pricing, and validation of products, benefits, and services. This individual ensures the successful implementation of negotiated terms by coordinating contracts, pricing, and membership accounting activities. They are proactive in identifying cross-sell and upsell opportunities to drive growth, strengthen customer relationships, and improve retention.

Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
• Listens to, addresses, and seeks performance feedback.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Affirms and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
• Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports the completion of priorities, deadlines, and expectations.
• Identifies and speaks up for ways to address improvement opportunities.
• Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to monitor contract, benefit/service, and renewal activities; demonstrating foundational product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; building a working understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to coordinate engagement programs (e.g., member wellness) with coaching from a supervisor; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with coaching from a supervisor.
• Demonstrates commitment to KP sales and retention goals by: implementing standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform with coaching from a supervisor; and supporting the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: supporting the RFR process end-to-end, following established timelines and best practices; supporting standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; following up on contracts, pricing, and membership accounting to implement the negotiated terms for sales and renewals; and identifying cross-sell and upsell opportunities to increase growth and retention.

Qualifications

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field OR minimum three (3) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Disability Insurance License (Washington) within 3 months of hire
• Health Insurance License (Oregon) within 3 months of hire
• One (1) year of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
• Health Insurance License in state(s) where applicable.