Account Manager II - Equipment

Lahzo is revolutionizing how businesses grow through AI-powered sales and marketing solutions. Founded in 2023, we combine enterprise-grade AI Sales Agents with hyper-targeted digital advertising to help businesses across RV, Marine, Powersports, Heavy Agriculture, and Specialty Healthcare attract, engage, and convert customers 24/7. Our tagline is simple: We Own Conversion. We've delivered results our clients can measure in dollars, not just impressions, including confirmed revenue attribution in the seven figures for individual accounts and appointment rates that beat portfolio benchmarks quarter over quarter. We're hiring an Account Manager to own a portfolio of client relationships end to end: retention, expansion, escalation, and renewal. This is not a status-reporting role. You are the person who understands the account better than anyone else in the building, and who can walk into a client's business and speak fluently about their AI agent's performance, their marketing funnel, and their revenue outcomes in the same conversation. What You’ll Do Portfolio Ownership & Client Relationships Act as the primary point of contact for strategic accounts from post-implementation onward, owning both internal and external communication so clients experience one coordinated relationship instead of multiple uncoordinated touchpointsRun the full account lifecycle: onboarding handoff, stabilization, optimization, renewal, and expansionMonitor account health using structured signals (performance trend, risk level, SLA status)Log account activity in the CRM (Zoho) Expansion Sales Identify expansion signals in conversations and translate them into add-on, change order, or proposalsIdentify and lead upsell and cross-sell opportunities within existing accounts, owning the conversation from signal to closed expansionMaintain visibility into your expansion opportunities in the CRM so Growth Operations can track portfolio-wide expansion trends Customer Retention & Renewals Own renewal forecasting and confidence scoring for your portfolioProactively manage the renewal process and mitigate churn risk through early risk detection and strategic account planningDeliver quarterly business reviews that connect agent performance, marketing performance, and revenue attribution Cross-Functional Coordination Partner with Sales, Implementation, Product, Marketing, and Engineering to ensure a clean handoff from onboarding into steady-state managementRepresent the client's voice in internal conversations about roadmap, releases, and prioritization Who You Are Required Qualifications 4+ years in account management, client success, or a client-facing revenue role, ideally at a SaaS or AI-powered product companyProven track record in SaaS account management, post-sale relationship building, and navigating complex, multi-stakeholder customer organizationsHands-on fluency with a CRM (Zoho, Salesforce, HubSpot, or similar)Comfortable reading and presenting performance data (conversation volume, lead rate, appointment rate, marketing-attributed leads, revenue attribution) well enough to run a client-facing QBR without a marketer in the roomDemonstrated ability to grow an account, not just retain it: experience identifying upsell or expansion opportunity and closing itAbility to build trust-based relationships across both technical and business stakeholders, from day-to-day users to executive decisionmakersStrong written and verbal communication that flexes between an engineering standup and an executive client call in the same dayA track record of building process and structure in ambiguity rather than waiting to be handed a fully formed oneExperience working with equipment industries, including agricultural equipment Preferred Qualifications Experience in RV, Marine, Powersports, Heavy Agriculture, and Specialty Healthcare verticalsFamiliarity with conversational AI, chatbot, or sales engagement platformsFamiliarity with paid media fundamentals (impressions, CTR, cost per lead) sufficient to connect marketing performance to agent performance in client conversations Skills & Attributes Owns outcomes, not just activities: measures success in renewal, expansion, and client trust, not activity countsData-literate rather than data-dependent: can read a health score or a risk flag and turn it into a decisionDirect communicator who can deliver a hard message to a client or an internal stakeholder without softening it into ambiguity Compensation Base: $87k to $96k Equity: Equity package Benefits: Comprehensive medical, vision, dental, 401k retirement plan, unlimited PTO, a flexible remote-first culture, and a collaborative, high-trust environment where your ideas matter. Why Join Us Ground-floor ownership: you will define what great account management looks like as Lahzo scales past its earliest clientsDirect access to leadership with real influence over process, tooling, and client strategyWork on accounts where the AI agent's performance is directly and visibly tied to a client's revenue, not a vanity metricOwn the full arc of a client relationship, from renewal risk to expansion revenue Ready to Apply? We're looking to fill this position as soon as we find the right person. If you want ownership over real client outcomes and you're comfortable building structure as you go, we'd love to hear from you. Equal Opportunity Employer Lahzo is committed to building a diverse and inclusive team. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.