Account Manager II, Eats SMB

About The Role And Team

Account Management at Uber involves navigating ambiguity, building trust, and solving problems without a set script. In this role, you will manage a portfolio of existing small to medium-sized business (SMB) restaurant partners, focusing on deepening relationships, driving growth, and helping merchants maximize the value of the Uber Eats platform. This is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission.

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 5+ years of experience in account management, operations, sales, or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision-making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

Pay

The total on-target earnings (OTE) range for this position is USD $107,143 - USD $119,286. The OTE includes a base salary range of USD $75,000 per year - USD $83,500 per year and an annualized cash variable incentive target of USD $32,143 - USD $35,786. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. An equity award and other forms of compensation may be included in the offer.

Schedule

This position is based in Los Angeles, CA and follows a hybrid work schedule, with employees in the office Tuesday-Thursday.