Account Manager II

About the role

The sales professional maintains and deepens customer relationships within an assigned market-based geographic territory, focusing on small to mid-sized customers. The role involves providing face-to-face customer contact, coordinating with internal teams, negotiating prices, leveraging technology, and performing other duties as assigned.

Responsibilities

• Maintains existing business by understanding the customer’s business and supply chain through research and interaction, analyzing customer needs, and implementing solutions.
• Collaborates with internal teams, including sales counterparts and operations, to ensure a seamless and outstanding customer experience.
• Negotiates fair, competitive market-based pricing within set parameters and occasionally negotiates strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint presentations.
• Performs other duties as assigned.

Requirements

• Minimum of four (4) years of business-to-business sales experience or two (2) years of the Company's business-to-business sales experience.
• Excellent communication skills, product knowledge, solution building, time management, organization, self-motivation, adaptability, problem-solving, business acumen, relationship building, data analysis, predictive analytics for retention, experience leveraging technology, account health monitoring, risk mitigation, and ensuring customer satisfaction.
• Strong client relationships, data visualization for success metrics, and quantifiable/measurable sales achievements.
• Preferred qualifications include territory management, experience with CBRs, building and maintaining C-level relationships, building account plans, and experience with data analysis and predictive analytics for retention.

Qualifications

• Minimum education requirement: Bachelor's degree or equivalent (equivalency reflected under minimum experience).
• Knowledge, skills, and abilities: Excellent communication skills, product knowledge, solution building, time management, organization, self-motivation, adaptability, problem solving, business acumen, history of relationship building & maintaining, data analysis & predictive analytics for retention, experience leveraging technology, drive to monitor account health & mitigate risks, and ensuring customer satisfaction.

Skills

• Mid-level negotiation skills for offering fair, competitive market-based pricing within parameters set by FedEx.
• Experience leveraging new and existing technology tools such as internal systems, mobile devices, and PowerPoint presentations.

Benefits

Details on comprehensive benefits can be found here.

Pay

$4,571.88 - $6,481.77

Schedule

This is a customer-facing role requiring regular in-person meetings. Candidates must live within a 50-mile radius of Novi, MI or Indianapolis, IN or surrounding cities within the territory.

Benefits

Details on comprehensive benefits can be found here.

Equal Opportunity Employer

Equal opportunity employer including, Vets/Disability.