Account Manager I - WCC Collections

Duties, Tasks, Responsibilities

• Aid in servicing inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
• Initiate outbound calls that are effective in scope, leading to successful payment or timely arrangements to satisfy account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standards.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engage in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountable for reducing delinquency in department.
• Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
• Meet quality assurance and productivity standards.
• Handle high volume calls in a fast-paced environment.

Requirements

• Minimum one-year consumer collection experience in a high call volume, auto dialer environment.
• General knowledge of collection, and repossession.
• Auto collection experience preferred.

Qualifications

• High School diploma or equivalent required.

Skills

• Excellent communication and negotiation skills.
• Willing and able to work a flexible schedule including overtime and weekends.
• Ability to multi-task in a fast-paced environment.
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
• Good computer and typing skills.
• Team player.
• Good negotiation skills; excellent telephone etiquette.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing skills.
• Good computer and typing