Account Manager - Huntington Distribution Finance

Description Summary

The Account Manager is an experienced professional responsible for supporting and growing relationships with dealers, distributors, and manufacturers. The Account Manager manages a larger and more complex portfolio of accounts requiring advanced analysis, proactive monitoring, and cross-functional collaboration.

Duties & Responsibilities

• Manage a portfolio of complex or higher-risk accounts requiring deeper analysis, proactive monitoring, and stronger coordination across internal teams.
• Serve as the primary relationship manager for assigned dealers, addressing escalated inquiries, structural account changes, and unique servicing needs.
• Support credit-related activities such as processing requests for credit line changes, account restructuring, and special approvals within authority.
• Process exception reviews, financial statement follow-ups, and documentation requirements for complex accounts.
• Prepare formal communications including delinquency notices, default letters, and other required correspondence.
• Resolve escalated discrepancies, billing issues, suspense items, and account adjustments.
• Partner closely with Credit, Sales, Finance, Compliance, and Operations to solve account issues and support dealer growth.
• Escalate risks, prepare problem-loan reporting, and recommend mitigation strategies.
• Serve as the voice of the dealer, ensuring cross-team alignment.
• Support dealers through application, underwriting, and onboarding processes when needed.
• Ensure accurate processing of payments, credits, trade-ins, refinances, and third-party payoffs.
• Participate in and occasionally lead process-improvement initiatives.
• Monitoring & Reporting
• Use analytical tools to identify stressed accounts, emerging risks, or unusual activity.
• Track portfolio trends, performance indicators, and documentation compliance.

Basic Qualifications

• Bachelor’s degree or equivalent education/experience.
• 2+ years of experience in account management, customer service, loan operations, credit, or similar roles.
• Experience managing multiple accounts simultaneously.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in banking, equipment finance, specialty finance, or captive finance.
• Strong analytical thinking and comfort interpreting data.
• High attention to detail with strong organizational skills.
• Proven ability to collaborate across teams and adapt to change.
• Proficiency with MS Office and ability to learn internal systems.
• Self-motivated and able to work with minimal supervision.