Account Manager, Hospitality Cloud

About the role

Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.

Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.

Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.

Ensure customer issues are acknowledged and resolved within 24 hours.

Call on existing clients in an effort to meet and exceed individual and department revenue expectations.

Develop and actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts.

Set aggressive goals for annual revenue achievement against each account.

Accurately forecast sales opportunities via pipeline report.

Effectively and accurately manage personal revenue pipeline to maximize all business opportunities.

Monitor and report sales activity within the system.

Requirements

• Bachelor’s degree is required (strong academic performance is desired).
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed).
• Experience selling or managing accounts in hospitality/SaaS/technology space preferred.
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment.
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
• Ability to work with Salesforce.com.

Pay

The estimated annual on-target earnings (OTE) range for new hires into this role is $84,000–$106,000. This includes a base salary range of $55,000–$80,000 plus target commission. Please note that base salary reflects fixed annual pay, while OTE reflects total target cash compensation. The above OTE range represents the targeted earnings; commissions are determined by individual results and may be earned in excess of the target. Actual compensation will depend on factors such as job-related knowledge, relevant experience, and location.