Enterprise Account Manager: Hospitality, Food and Beverage

About the role

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

Responsibilities

• Own a portfolio of enterprise customers, acting as their main point of contact and taking responsibility for retention, renewals, and growth.
• Build strong relationships with people at all levels, from day-to-day users through to senior leaders, and lead regular business reviews that show value and return on investment.
• Work closely with teams across Access, including Customer Success, Solutions Engineering, and Product, to make sure customers get what they need and issues are resolved quickly.
• Spot opportunities to grow existing accounts and manage contract renewals, including pricing discussions and working with legal and procurement teams.
• Travel up to 15% each year will be required.

Requirements

• 5+ years of enterprise account management, customer success, or relationship-based sales experience
• Proven track record of retaining and growing a large enterprise book of business ($5M+ ARR)
• Experience managing complex, multi-stakeholder accounts within Fortune 1000 or large enterprise organizations
• Strong commercial acumen with the ability to identify expansion opportunities and lead renewal negotiations
• Familiarity with account management or success methodologies (QBR frameworks, MEDDPICC for expansion, success planning, etc.)
• Excellent communication, executive presence, and the ability to build trust at all organizational levels
• Proficiency with Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator
• Bachelor's degree or equivalent professional experience; MBA a plus

Benefits

• Competitive salary: $110k-$120k base salary
• 22 days paid time off, plus 11 company paid holidays
• Medical, dental & vision insurance
• 5% 401(k) company match
• A range of other benefits that you can choose from