Account Manager - GWW - US

About the role

As the Account Manager, you will act as a representative for the Company within an assigned territory, maintaining contacts with established customers. You will assist in the profitable marketing of products and services and provide value-added service to customers.

Responsibilities

• Strengthen and build relationships with customers
• Present to large groups and conduct startup meetings with new customers
• Conduct online order entry training (SYGNET) as needed
• Provide services to customers in compliance with their requirements and within the company's capabilities
• Make personal contact and telephone calls to customers
• Monitor competitive activity and keep management informed
• Maintain good and constant communications with all department heads regarding customer activities and product information
• Stay informed on new products and other general information of interest to the customer, such as promotions and inventory
• Manage customer concerns within the company and respond to customers with corrective action
• Keep accurate records and make reports on all phases of activities
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing
• Maintain a departmental budget
• Proactively monitor service levels of the company through weekly tracking and work with respective departments to maintain service levels and continued improvement
• Meet with key customers and perform business reviews as needed
• Other duties as assigned